Shipping Policy

Maxsixi Pets is an online-only shop delivering across the United Kingdom. We do not offer collection in person.

Where we deliver

We deliver to addresses in the United Kingdom.

How your order is sent

Most of our range is dispatched directly by our supplier rather than from a warehouse of our own. This keeps our prices down, but it does mean delivery takes longer than it would from a UK-stocked retailer. We would rather tell you that plainly than promise a date we cannot meet.

How long it takes

Please allow 7 to 12 working days from the date you place your order.

• Working days are Monday to Friday, excluding bank holidays.
• This window covers the time our supplier takes to prepare and dispatch your order as well as the time in transit.
• A small number of items can take longer than 12 working days. Where we know that applies, we say so on the product page.
• We do not offer a next-day or express service. Because our items are dispatched by our supplier, an express upgrade would not genuinely reach you any faster, so we do not sell one.

Delivery cost

UK delivery is free on every order. There is no minimum spend and no delivery charge is added at checkout.

Tracking

You will receive an order confirmation by email when you order, and a dispatch email with tracking once your order ships. Please allow 24 to 48 hours for a tracking link to begin updating.

If your order is late

If your order has not arrived within 12 working days, email info@maxsixipets.com with your order number. We will chase it with our supplier and keep you updated.

Delivery addresses

Please check your delivery address carefully at checkout. We cannot be held responsible for orders sent to an address that was supplied incorrectly, although we will always do what we can to help.

Your rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. See our Refund & Returns Policy.