FAQ

Frequently Asked Questions

Orders & Delivery

Where do you ship?
We deliver to addresses in the United Kingdom. Delivery options and costs are shown at checkout.

How long does delivery take?
Please allow 7 to 12 working days from the date you order. Most of our range is dispatched directly by our supplier rather than from a warehouse of our own, which is why delivery takes longer than a UK-stocked retailer. A small number of items can take longer, and we say so on the product page where we know that applies. See our Shipping Policy.

Do you offer next-day or express delivery?
No. Because our items are dispatched by our supplier, an express option would not genuinely reach you any faster, so we don't sell one.

How much is delivery?
UK delivery is free on every order, with no minimum spend.

Can I track my order?
Yes — you'll receive a dispatch email with tracking once your order ships. Please allow 24–48 hours for tracking to update.

Returns & Refunds

What is your returns policy?
You have a legal right to cancel within 14 days of receiving your order, and on top of that we accept change-of-mind returns within 30 days. See our Refund & Returns Policy for full details.

How do I return something?
Email info@maxsixipets.com with your order number and we'll guide you through it. Please contact us before sending anything back, and never return an item to the address printed on the parcel.

When will I get my refund?
Approved refunds are issued to your original payment method within 14 days of us receiving the returned item, or of you giving us proof of postage, whichever is sooner.

Payments & Security

What payment methods do you accept?
We accept all major cards, plus Shop Pay, Apple Pay and Google Pay. Checkout is fully secure and encrypted.

Is my information safe?
Yes. We use SSL encryption and trusted payment providers. We never store your full card details. See our Privacy Policy.

Still need help?

Email us at info@maxsixipets.com and we'll reply as quickly as we can, Monday to Friday.